Frequently Asked Questions

Unless otherwise stated, each order includes one pair of laces (two individual laces), enough for one pair of shoes. We clearly note this on all product pages to avoid any confusion.

We are an independent brand and not officially affiliated with Nike, Adidas, Jordan, or any other major footwear brands. However, we create high-quality replacement laces designed to fit popular models and styles.

Brands like Nike, Adidas, and New Balance have sent customers our way when they’ve needed reliable replacement laces, available in a wide variety of styles, sizes, and colors.

Yes! We offer laces designed for sneakers, boots, runners, and specialty shoes. Just check the product description or filtering options to find the right fit for your footwear.

Yes! We specialize in custom shoelaces for brands, events, teams, and retailers. You can choose your colors, designs, lengths, and packaging options to create unique laces that perfectly represent your brand or event.

Get in touch with our team to discuss your custom order and minimum quantities.

For more information visit our custom laces page: https://kicksshoelaces.com/pages/custom-sneaker-laces

Yes! We offer bulk shoelace pricing and wholesale options for retailers, sports clubs, schools, and events. Visit our Bulk & Wholesale page or contact us directly to learn more.

https://kicksshoelaces.com/pages/wholesale-enquiries

The best way to choose the right length is to measure your existing shoelaces from end to end. You can also refer to our Lace Length Guide on each product page, which recommends lengths based on shoe type and number of eyelets.

The right lace length depends mainly on the number of eyelets your Jordans have, not just your shoe size.

Here’s a quick guide for adult sizes:

• Jordan 1 High: 71" (for tied look), 63" (for loose look)
• Jordan 1 Low: 55"
• Jordan 3: 55"
• Jordan 4: 63"
• Jordan 5: 55"
• Jordan 6: 63"
• Jordan 10: 47"
• Jordan 11: 47" (lows), 55" highs/mids
• Jordan 12: 63"
• Jordan 13: 47"

We always recommend measuring your current laces end-to-end as the best way to find the perfect fit.

Here’s a quick guide to lace lengths for popular Nike models:

• Dunk Low: 55"
• Dunk High: 63"
• Air Force 1 Low: 55"
• Air Force 1 High: 63"
• Air Max 1: 47"
• Air Max 90: 47"
• Air Max 95: 47"

We always recommend measuring your current laces end-to-end to ensure the perfect fit.

If your order hasn’t arrived by the estimated delivery date, don’t worry, we’re here to help.

Before reaching out, try the following steps:

• 1. Check your tracking link.
  You’ll find it in your dispatch email. This will show the most up-to-date delivery information.
• 2. Sign in to your account.
  Double-check that your shipping and contact details are correct for this order.
• 3. Check with neighbours or safe places.
  If you weren’t home at the time of delivery, the courier may have left your parcel with a neighbour or in a secure spot like a porch, garage, or shed.

Still can’t locate your order? Contact our Customer Service team with your order number, and we’ll look into it right away.

Customer Service: support@kicksshoelaces.com

We offer Standard Delivery on all orders.

• Flat Rate: $6.99 for most orders
• Larger Orders: Shipping may vary based on weight

You'll see the exact delivery cost at checkout before placing your order.

We ship orders worldwide!

Shipping costs and delivery times vary by location and order size. You can see exact details at checkout.

Orders are typically delivered within 7-10 business days from dispatch.

We may ship from multiple warehouse locations depending on stock availability. You’ll receive a dispatch notification for each parcel when it’s on the way. Your order may arrive in separate shipments from our warehouses in Australia, China or the USA.

Our carriers typically deliver between 7:30 AM and 8:00 PM, Monday to Saturday.

If you're not home at the time of delivery, the courier will:

• Try to leave your parcel in a safe, dry place
• Or leave a calling card with instructions to rearrange delivery or collect from your local post office

You can also track your parcel using the link provided in your dispatch email.

We work quickly to pack and ship your order. Once your items have left our facility, we’re unable to change or cancel it.

If you no longer want the item once it arrives, you’re welcome to follow our returns process for a refund.

If your order hasn’t been dispatched yet, we may be able to update the delivery address. Please contact us as soon as possible.

Once your items have left our facility, we’re unable to change the delivery address.

We’re unable to make changes once your order has left our facility. That includes updating the size, color, or style.

If the item isn’t quite right when it arrives, you’re welcome to follow our returns process to request a refund or place a new order in the correct size or color.

You can pay for your order using any of the following:

• Visa
• Visa Electron
• Mastercard
• Maestro
• Apple Pay
• PayPal
• Shopify Shop Pay

We take your security very seriously. All your payment details are handled safely and securely.

Bundles and volume discount promotions are applied automatically at checkout.

If you have a discount or promotional code, simply enter it in the box labeled “Enter Your Promo Code” during checkout to redeem your offer.

No, AfterPay is not available in store at this time.

If you’ve changed your mind about a purchase, you can return your items within 30 days of receiving your order.

To be eligible for a return:

• Items must be unworn, unopened, and undamaged
• All products must be returned in their original condition with tags attached
• Original packaging must be included, also in original condition — unmarked, undamaged, and free from labels or tape
• Return shipping costs are the responsibility of the customer, unless the item was incorrectly supplied by us.

Personalised items can only be returned if the text is incorrect or the product arrives damaged.

For more information on returns visit: https://kicksshoelaces.com/policies/refund-policy

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

To start a return, simply contact our support team within 30 days of receiving your order. We’ll guide you through the available return options and help make the process as smooth as possible.

Email: support@kicksshoelaces.com

Once your return arrives at our Returns Centre and has been processed, you’ll receive a confirmation email from us.

If you haven’t heard from us within 7 days of your return being delivered, please contact our Customer team. We’ll investigate and get things sorted quickly.

To speed things up, have the following info ready:

• Your original order number
• A list of the items you returned
• Any delivery or tracking reference numbers

If you’ve received the wrong item or something isn’t quite right with your order, please get in touch with our Customer Service team as soon as possible. We’ll work quickly to make it right.

Be sure to include your order number, photo and a brief description of the issue to help speed up the process.